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Trắc nghiệm Quản Trị Học Chương 2 Tiếng Anh
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Câu 1: What is the main critique of the classical management theory?
- - It ignores the complexity of human behavior and motivation
- - It is too flexible for industrial organizations
- - It relies too heavily on psychological counseling
- - It emphasizes teamwork over individual efficiency
Câu 2: What is the primary benefit of the 'division of labor' as proposed by classical theorists?
- - Increased employee stress and burnout
- - Greater expertise and efficiency through task specialization
- - Reduction in the need for management oversight
- - Promotion of generalist skills among employees
Câu 3: Which concept suggests that managers should minimize 'waste' in production processes?
- - Scientific management
- - Administrative theory
- - Humanistic approach
- - Systems management
Câu 4: What is meant by 'Esprit de Corps' in Fayol's management principles?
- - The strict adherence to organizational rules
- - The promotion of team spirit and organizational harmony
- - The focus on individual task specialization
- - The centralization of power in the hands of the CEO
Câu 5: According to scientific management theory, what is the primary focus of Frederick Winslow Taylor's approach to organizational efficiency?
- - Developing organizational culture and shared values
- - Optimizing individual worker productivity through time and motion studies
- - Emphasizing social interactions within work groups
- - Focusing solely on bureaucratic structure and hierarchy
Câu 6: Which concept in Henri Fayol's 14 principles of management specifically emphasizes that an employee should receive orders from only one superior?
- - Unity of direction
- - Division of labor
- - Scalar chain
- - Unity of command
Câu 7: Which management perspective emphasizes using mathematics and statistics to solve complex organizational problems?
- - Quantitative management
- - Classical management
- - Behavioral management
- - Systems theory
Câu 8: In organizational theory, what is 'equifinality'?
- - The ability of an organization to reach the same state from different starting conditions
- - The tendency of an organization to always fail eventually
- - The process of standardizing all work tasks
- - The total elimination of departmental boundaries
Câu 9: What is the primary contribution of Max Weber's bureaucratic model to management theory?
- - Promotion of informal social networking within companies
- - Emphasis on emotional leadership and employee motivation
- - A structured system of authority, rules, and clear hierarchy
- - Implementation of flexible, non-standardized work processes
Câu 10: How does the 'Contingency perspective' view the 'Classical' theories?
- - As entirely irrelevant and wrong
- - As useful, but not applicable in all circumstances
- - As the only true method of management
- - As purely based on human psychology
Câu 11: Which management theorist is famously associated with the development of the 'Theory X' and 'Theory Y' regarding managerial assumptions about human nature?
- - Douglas McGregor
- - Frederick Taylor
- - Henri Fayol
- - Max Weber
Câu 12: According to scientific management, what is the 'differential piece-rate system' designed to do?
- - Provide equal pay to all employees regardless of output
- - Motivate workers to increase output by paying higher rates for higher performance
- - Reduce the wages of workers who produce too much
- - Ensure that management spends more on worker benefits
Câu 13: Which school of thought considers organizations as adaptive systems that must interact with their environment to survive?
- - Classical management theory
- - Scientific management perspective
- - Systems theory perspective
- - Bureaucratic management model
Câu 14: What does the 'contingency approach' in management suggest?
- - There is one universal management style for every situation
- - Management practices should be based on specific situational requirements
- - All organizations must follow strict bureaucratic rules
- - Employee needs are irrelevant to managerial success
Câu 15: How did the Human Relations movement change the focus of managerial practice?
- - It shifted focus from technical processes to human needs
- - It made organizations strictly more bureaucratic
- - It eliminated the role of managers entirely
- - It favored mathematical models over employee feedback
Câu 16: What does Chester Barnard emphasize regarding the nature of organizational authority?
- - Authority is granted from the top-down without exception
- - Authority depends on the subordinates' acceptance of commands
- - Authority is solely based on legal standing and job title
- - Authority is irrelevant in modern organizational structures
Câu 17: Mary Parker Follett is best known for introducing which management concept into the study of organizational behavior?
- - The concept of conflict resolution through integration
- - The strict mathematical calculation of labor time
- - The theory of machine-like industrial design
- - The dominance of authoritative managerial control
Câu 18: Which term describes the administrative management approach focusing on the functions of management rather than the individual worker?
- - Scientific management
- - Administrative management
- - Human relations movement
- - Quantitative management
Câu 19: What is a characteristic of a 'closed system' in organization theory?
- - High interaction and exchange with the external environment
- - Independence from external resource inputs and influences
- - Constant adaptation to changing market conditions
- - Emphasis on customer feedback and social responsibility
Câu 20: What is the 'Scalar Chain' also known as in organizational design?
- - Chain of command
- - Horizontal integration
- - Decentralized network
- - Span of control
Câu 21: Which management perspective views the organization as a technical process of resource transformation?
- - Behavioral management
- - Classical management
- - Contingency management
- - Systemic management
Câu 22: What is the core focus of 'Theory Y' in McGregor's framework?
- - Belief that employees inherently dislike work and must be coerced
- - View that workers are self-motivated, creative, and seek responsibility
- - Focus on the physical labor of workers in assembly lines
- - Requirement for absolute control over every employee action
Câu 23: Which of the following is a core tenet of the 'Hawthorne Effect'?
- - Employees work harder when they know they are being observed
- - Higher pay always results in higher performance
- - Physical lighting has no impact on productivity
- - Workers prefer isolated work environments
Câu 24: In the context of the classical management school, what does the 'Scalar Chain' principle refer to?
- - The horizontal communication between departments
- - The line of authority from top management to the lowest rank
- - The process of delegating tasks to subordinates
- - The total number of employees in a department
Câu 25: What did the Hawthorne Studies conclude regarding employee productivity in organizations?
- - Monetary incentives are the sole driver of employee output
- - Social and psychological factors significantly impact performance
- - Physical working conditions are the only relevant factor for output
- - Strict supervision is the only effective way to increase production